Jin Ha Lee presented a case study of BTS and ARMY to illustrate how music fans shape commercial music services at ISMIR 2020, discussing four themes: 1) perception of music genres, 2) desire for agency and transparency, 3) participatory fandom, and 4) importance of non-musical factors. You can access the paper, poster, and video here: https://program.ismir2020.net/poster_6-09.html
